Community Needs Analysis and Presentation for 811

811 Community Needs Analysis

Community Needs Analysis offered a survey of the tools, resources and research methodologies that are used to analyze, design, implement, modify and evaluate library and information systems and services. Additionally, the course required that students utilize these tools to create a sample community needs analysis of a specific user group or population. The course focused on social science theories including but not limited to role, face, reference group, social capital, principle of least effort and strength of weak ties. In particular, this coursework and its assigned projects utilized the theories underlying the Community Analysis Research Institute (CARI) model developed by Greer and published in Assessing Information Needs (Grover, Greer, Agada, 2010).

The community needs analysis (CNA) of the military veterans of Klamath County, Oregon is a working document and presentation that identifies an actual community of veterans. This CNA analyzes Klamath veterans’ current status and needs, and suggests a library service plan for better reaching this rural population segment. The CNA was conducted utilizing fieldwork, observations, interviews, demographic research, and resource analysis methodologies learned through the coursework. As a library employee already working inside the larger population that is home to this group of veterans, I was able create a viable analysis and service plan that I presented to my library administration, with hopes for its future incorporation into the public library’s larger strategic plan.


Grover, R. J., Greer, R. C., & Agada J. (2010). Assessing information needs: Managing      transformative library services. Denver, CO:  Libraries Unlimited.